Shipping policy

Last updated: 18 July 2026

Processing times

Once your order is placed, we aim to process and dispatch it within 1–3 business days. During busy periods (such as sales or holidays), processing may occasionally take a little longer – we'll let you know if that's the case.

Delivery times

Once dispatched, orders typically arrive within 5–8 business days. You'll receive a confirmation email with tracking information as soon as your order ships, so you can follow its progress.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, such as courier delays.

Delivery costs

We offer free delivery on all orders over $50. A flat delivery fee applies to orders below this amount, calculated and shown at checkout before you pay.

Delivery area

We deliver to a variety of countries.

Tracking your order

You'll receive tracking details by email once your order has shipped. If you haven't received tracking information within 5 business days of ordering, please get in touch.

Lost or delayed parcels

If your order hasn't arrived within the estimated delivery window, please contact us at info@hollowandhedge.com with your order number, and we'll investigate with our courier and make it right.