Refund policy

Last updated: 18 July 2026

Our promise

We want you to be happy with your Hollow & Hedge order. This policy explains your rights to cancel, return, and receive a refund, in line with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your right to cancel

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, simply notify us by emailing info@hollowandhedge.com with your order number before the 14-day period expires.

Returning your order

Once you have told us you wish to cancel, you have a further 14 days to send the goods back to us. Items must be unused, undamaged, and returned in their original packaging wherever possible, along with proof of purchase. Unless the item is faulty or not as described, you are responsible for the cost of return postage.

Refunds

Once we receive your returned item (or evidence that you have sent it), we will process your refund within 14 days to your original payment method. We may make a deduction from the refund if the value of the goods has been reduced by unnecessary handling on your part.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, please contact us at info@hollowandhedge.com within 48 hours of delivery with your order number and photos of the issue. In line with the Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund, and we will cover the cost of return postage in these cases.

Exceptions

For hygiene and safety reasons, and where applicable by law, certain items may not be eligible for return once opened or used. We will always make clear at checkout if a product is non-returnable.